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We are seeking a detail‑oriented Sales Support Specialist to provide end‑to‑end support for sales teams, account managers and channel partners. The individual will handle complex sales‑related administration, reporting, pricing, and customer‑facing analytics, enabling sales colleagues to focus on client engagement. This role suits someone with strong analytical abilities, a collaborative mindset, and experience in a multinational sales or telecom environment.
Job Responsibility:
Track transactions, order status, leads and sales results, preparing timely and accurate reports
Manage contracts and framework agreements while completing advanced savings analyses
Prepare dashboards, customer‑facing analytics, usage and spend reports and finance templates
Develop customer and competitive analysis profiles and country‑specific presentations
Propose pricing models, prepare templates and monitor pricing processes
Provide availability to large and sensitive customers for issues such as tariff changes, device ordering and data checks
Support revenue growth through lead generation and engagement of independent subsidiaries of large customers
participate in customer calls
Handle escalations and represent the sales team with internal senior stakeholders
Support team operations through training, induction and sharing process knowledge
Act as a process specialist and contribute to the Service Champion and buddy programmes
Requirements:
Proficient in MS O365 with strong analytical and reporting capabilities
Fluent in English and German (depending on operational country)
Experienced in multinational sales environments, ideally within telecoms, with knowledge of mobile and IT solutions
Skilled in calculating ROI, break‑even and payback periods
Adept in objection handling, virtual sales techniques (desired), and confident communication
Customer‑focused, attentive to detail and capable of managing priorities effectively