Sales Support Specialist Job at Arrive (Amsterdam)

Sales Support Specialist

Arrive

Location:
Netherlands , Amsterdam

Category:
Sales

Contract Type:
B2B

Salary:

Not provided

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Job Description:

As a Sales Support Specialist, you will play a key role in creating the conditions for our sales function to perform at their best. This role offers a great opportunity to contribute directly to enhancing customer satisfaction and operational efficiency. You'll be part of the Sales Support team, whose main tasks are to drive quality customer base growth and enable the sales organisation to focus on high-value sales activities. This role will allow you to expand your skills in optimising processes and improving customer experiences within a fast-paced B2B environment.

Job Responsibility:

Operational Excellence: Support the local sales team in daily operations by continuously optimising ways of working
Priority Account Support: Act as the expert escalation point for complex B2B inquiries, resolving high-impact administrative tasks that require deeper business context beyond standard Customer Care protocols
Customer Lifecycle Management: Drive onboarding, loyalty, and win-back/retention initiatives
Customer Management: Working closely with inactive customers, implementing and iterating strategies to ensure an active customer base
Customer Experience: Proactively reduce B2B customer contact volumes to Customer Care, thereby enhancing the overall B2B Customer Experience
Strategic Collaboration: Partner with local customer care and sales teams to implement strategies and share best practices
Global Connectivity: Provide insights to the Global Sales Support team and support cross-country initiatives to drive efficiency across the EU function
Quality & Alignment: Support local leaders with Quality Assurance and ensure cross-functional alignment with sales teams

Requirements:

Sales Literacy: Knowledge of sales processes, pipeline management, and common sales tools
Customer Centricity: Excellent written communication skills with the ability to handle complex B2B inquiries with professionalism and a solution-oriented mindset
Business Mindset: A willingness to understand support operations from a broader business perspective
Agility: A flexible, innovative mindset
comfortable with ambiguity and diverse cultures
Relationship Building: Experience in managing stakeholders and building collaborative partnerships
Analytical Approach: An ability to use data to drive sales strategies and achieve results
Growth Focus: An agile learner committed to continuous improvement
Strong communication: Both written and spoken in the local language and English

Additional Information:

Job Posted:
February 20, 2026

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