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Sales Support Specialist

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Sukup Manufacturing

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Location:
United States , Lincoln and Kansas City

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Sales Support Specialist plays a key role in supporting the Inside Sales Team by managing house accounts, ensuring accurate order processing, maintaining customer records, and facilitating communication between departments. This position ensures smooth day-to-day operations in a designated sales area and contributes to the overall success of the sales function.

Job Responsibility:

  • Manage assigned house accounts and provide dedicated support to the Inside Sales Representatives in your area
  • Complete Part Set-Up forms accurately and promptly for new or modified items
  • Expedite and enter customer orders received from the I/S Rep, ensuring accuracy and timeliness
  • Maintain and update CRM data including contact information, pricing codes, SIC codes, and special customer notes
  • Regularly review and manage the Backorder Report to ensure timely fulfillment of orders
  • Attend vendor training and factory schools to maintain a high level of product and vendor knowledge
  • Process repairs and credit requests within 48 hours of receipt, ensuring all documentation is accurate and complete
  • Achieves and maintains rapport with customers and works to exceed their expectations by providing the best possible service
  • Perform additional duties and administrative tasks as assigned
  • Support SPA (Special Pricing Authorization) management within your assigned territory
  • Price RSGs for the Shop BOMs
  • Collaborate with the Accounting department to merge duplicate customer records in the CRM

Requirements:

  • 2-year degree preferable or equivalent training in an industrial setting
  • Self-motivated, results-oriented, organized, energetic, and capable of staying cool under pressure from multiple ongoing projects
  • Read and comprehend Basic English
  • Must have legible handwriting, Typing and data entry skills
  • Demonstrate effective written, verbal and communication skills
  • Ability to use Microsoft, Excel, Word and Outlook preferred
  • Must possess a valid state motor vehicle operator's license and maintain an approved motor vehicle record (MVR)

Additional Information:

Job Posted:
January 04, 2026

Work Type:
On-site work
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