Sales Support Specialist

• Process customer purchase requests in the order management system with a high degree of accuracy and attention to detail
• Examine incoming orders to confirm pricing, item information, quantities, and delivery details before submission
• Communicate order progress and status updates to customers, sales representatives, and cross-functional teams
• Monitor shipments and work with carriers, warehouse personnel, and logistics contacts to address delivery exceptions
• Handle questions related to order fulfillment, backordered items, shipment timing, and expected delivery dates
• Partner with the sales team to support account needs and promote efficient completion of customer orders
• Maintain organized documentation for transactions, shipment activity, and customer interactions
• Investigate and help resolve order variances, transportation delays, and supporting paperwork issues
• Provide administrative assistance tied to sales operations and day-to-day customer support activities

• Experience in sales support, customer service, order administration, or a related business support role
• Working knowledge of order entry processes and post-sales support activities
• Ability to communicate clearly with customers, sales teams, carriers, and internal departments
• Strong attention to detail when reviewing orders, pricing, shipping data, and documentation
• Comfortable managing multiple tasks and meeting deadlines in a fast-moving environment
• Proficiency with standard business systems and tools used for order tracking and recordkeeping

Background in inside sales, inbound sales, or outbound sales support is beneficial

• Medical, vision, dental, and life and disability insurance
• Company 401(k) plan