Sales support specialist

• Office Administration: Greet visitors, sign in and hold in lobby
• Provide administrative support for operations team
• Maintain Showroom walls and samples as applicable
• Customer Complaints: Manages customer complaints and gathers materials to resolve/or dispute issues as necessary
• Process Return Authorizations for Customer Credits
• Process Sock Guarantee refund cheque requests
• Order Processing: Active in Renfro Systems: Dynamics, Salsify and Converge
• Provides any necessary data or reports to the sales team (Order Tracker Sheet, Inventory Reports)
• Answers phone calls from customers, takes sales information and converts to an easily readable format
• Creating and processing orders in a timely manner, processing rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction
• Problem solves issues such as inventory shortages and customer payments
• Setting up new customers into the Renfro database and ensuring all contact information is updated
• Process OI Sheets to ensure items are properly set up in the system
• Liaison communication between Renfro internal departments, accounts and sales reps
• Work with account managers to create and implement targeted sales strategies
• Participate in helping curate the Canadian line for independent channel
• Create bulks for future seasons
• New Business (Tradeshows): Participate in local trade shows, in person
• Coordinates & organizes all show materials
• Notifying account managers and sales agents of any business opportunities as they arise
• Business Management: Must use relevant market research skills and sales training to improve sales prospects by also working closely with reps and clients. The functions conducted are managerial in nature by being the go-to person for sales representatives and upper top management

• Minimum one to two years of relevant and related work experience
• Proficiency in Microsoft Office products with intermediate level with Excel
• Familiarity with general business principles, concepts and practices
• Must have excellent attention to detail with proven critical thinking skills
• Strong organizational skills with ability to move multiple projects forward in a constructive and positive manner
• Must be able to work unsupervised and thrive in a stressful environment with the ability to work effectively under tight guidelines and in high-pressure situations

onsite parking