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myPOS Logo myPOS · Sales

Sales Support Specialist

Portugal, Lisbon · Job Posted April 23, 2026
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Job Description

As a Sales Support Specialist, you will be a key point of contact for merchants, partners and sales consultants in the region. You will provide first-line support across a wide range of commercial and operational topics, helping customers navigate our products, services and processes with confidence. This is a great opportunity for someone who enjoys working directly with customers, solving problems, supporting sales activity and being part of a fast-moving fintech environment.

Job Responsibility

  • Provide first-line support to merchants, partners and sales consultants in the region, ensuring timely and accurate resolution of requests
  • Assist customers with questions related to myPOS accounts, and general product usage
  • Guide customers through the account opening process, ensuring clarity and a smooth customer experience
  • Identify opportunities for upselling, cross-selling and retention based on customer needs
  • Monitor daily customer cases, including technical and commercial queries, complaints and follow-ups
  • Maintain accurate information in CRM and internal systems and collaborate closely with teams across Sales, Operations, Business Development, Support and Finance

Requirements

  • At least 1 year of experience in a customer-facing role
  • Native-level Portuguese and excellent English, both written and spoken
  • Strong communication skills and a customer-oriented, problem-solving mindset
  • Experience working with CRM, ticketing or administrative systems, as well as Microsoft Office tools
  • Interest in technology and willingness to build further knowledge in fintech and payment solutions
  • Proactive, flexible and collaborative approach, with strong attention to detail

What we offer

  • Private Health Insurance
  • Meal Vouchers
  • 22 days annual holiday
  • Annual salary reviews, promotions and performance bonuses
  • myPOS Academy for upskilling and training
  • Unlimited access to courses on LinkedIn Learning
  • Annual individual training and development budget
  • Refer a friend bonus
  • Teambuilding, social activities and networks on a multi-national level
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