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Proclinical is seeking a Sales Support Specialist to play a pivotal role in supporting sales operations within the medical technology sector. In this position, you will provide commercial and administrative support to the sales team, ensuring smooth processes from customer inquiries to project completion. This role involves coordinating projects, optimizing workflows, and fostering cross-functional collaboration to deliver exceptional customer experiences. If you enjoy problem-solving, thrive in dynamic environments, and are passionate about customer satisfaction, this opportunity is for you.
Job Responsibility:
Serve as the primary point of contact for customer and team inquiries related to products and services
Assist the sales team with quotations, order processing, tracking, and invoicing
Coordinate projects, managing timelines, resources, budgets, and status updates
Streamline order-to-delivery processes, ensuring accuracy and compliance
Collaborate across departments to facilitate installations, billing, and regulatory adherence
Create and manage purchase orders for customers and contractors
Communicate effectively with customers regarding training, installations, and project updates
Maintain accurate records of project and installation data, ensuring proper documentation for invoicing
Identify and resolve obstacles in the sales order process proactively
Requirements:
Background in commercial or technical education, with experience in sales support, back-office operations, or project coordination
Familiarity with the medical technology industry and knowledge of the German healthcare system and tender processes
Experience in tender management and procurement workflows
Strong communication and teamwork abilities
Proactive problem-solving skills and attention to detail
Ability to multitask and prioritize effectively in a fast-paced environment
Proficiency in CRM tools (Salesforce preferred) and MS Office applications
Fluency in German and proficiency in English, both spoken and written
Willingness to travel up to 14 times per year
Must have the right to work in this location or hold an EU passport