Sales Support Specialist Jobs

Kelser

Location:
United States, Glastonbury

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Sales Support Specialist is an ongoing customer liaison for our managed services practice, delivering ongoing IT management and proactive solutions to the small to mid-size business market. In this multifaceted position, the Sales Support Specialist is responsible for leading the coordination and management of the customer onboarding process and ongoing customer engagement. Organizational and multi-tasking abilities are key in this role. The Sales Support Specialist will provide project management services for any client contracted project work. The individual selected will be expected to provide high-quality customer support by coordinating with interdepartmental teams to develop project timelines, engage with clients through in-person, email, phone, and video communications, provide regular status updates with internal team members and with the client, and provide any other needed client-facing support.

Job Responsibility:

Direct and manage projects from beginning to end, for managed services clients
Manage documentation records for customer engagements, including Statements of Work, Managed Services Provider Agreements, and Change Orders
Manage product intake for coordination and installation for the customer
Define project scope, goals and deliverables that support business goals in collaboration with senior management and appropriate stakeholders
Proactively manage changes in project scope, identify potential issues, and devise contingency plans
Develop full-scale project plans and track timelines, milestones and deliverables using provided tools
Set, manage, and communicate project expectations in a timely and concise way with team members and the client
Promote Kelser services, products, and partnerships
Track and manage contacts and opportunities within CRM
Attend trainings and certification programs as required
Build, develop, and grow any business relationships vital to the success of the client
Other reasonable duties assigned by management

Requirements:

Minimum 2 years of experience in a customer-facing sales support role
Excellent written, verbal communication, and documentation skills
Demonstrated organizational skills and proven analytical, planning, problem-solving and decision-making skills
Interest in the challenge, excitement, and responsibility of a fast-paced, growth environment
Excellent communication and customer service skills
Strong work ethic, reliability and ability to work independently and meet strict deadlines
Ability to multi-task and adapt to shifting priorities, demands and tight timelines
Ability to work autonomously with minimal direction and collaboratively as part of a team

What we offer:

Medical/Dental/Eye Care Insurance
Flexible Paid Time Off
Hybrid Work Schedule
401(k)
Profit-Sharing
Short Term/Long Term Disability Insurance
Life Insurance
Paid Holidays
Employee Purchase Program
Free Coffee
Personal and Professional Development
Collaborative Workspace

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Sales Support Specialist