Sales Support Specialist Jobs

Sales Support Specialist

ePac Flexible Packaging

Location:
United Kingdom , Sheffield

Category:
Customer Service

Contract Type:
Not provided

Salary:

26500.00 - 35000.00 GBP / Year

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Job Description:

The Sales Support Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Job Responsibility:

Assists in estimating for customers
Creates and approves job tickets for the shop floor
Assists plant manager with any emergency problems
Communicates with customers on updates for projected timelines for projects
Manages trouble-shooting of emergency orders for customers
Participates in meetings with production staff and front office staff
Enters Customer Orders in ERP system (Microsoft PrintVis)
Raises Customer Prepayment Invoices from the order in ERP system
Utilises Salesforce to manage communications with sales team, customers and management
Follows up on all customer transactions in a timely manner
Insures CAR’s are created by quality department and communicated to customer
Provides timely and accurate information to incoming customer order status and product knowledge requests
Processes customer orders/changes/returns according to established department policies and procedures
Works closely with the credit department to resolve disputed credit items
Provides timely feedback to internal team members regarding service failures or customer concerns
Partners with the sales team to meet and exceed customer’s service expectations
Sends out sample products to customers
Packages orders for delivery
Assists other plant employees with tasks when staffing is an issue

Requirements:

Proven experience within a customer service-related field
Experience working in a manufacturing environment
Computer data-entry experience
Excellent customer service via phone, email and in person
Excellent time management skills
Basic IT structure knowledge
Must be deadline driven and have a sense of urgency
Must be adaptable and flexible
Must have a great customer focus and be action oriented
Should have experience in Word, Excel and Google Suites

Nice to have:

Flexible packaging knowledge
Knowledge of film substrates used in the industry
Pre-press and pre-press workflow knowledge
Knowledge of estimates and customer expectation
Knowledge of a web to print order system

Additional Information:

Job Posted:
December 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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