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We’ve got a great opportunity for someone friendly, organised, and ready to learn in a busy Sales Support Team. This is a role that mixes admin tasks with helping our business customers. You’ll get hands-on experience with business systems, data-entry, and customer support, all while working with a supportive team who’ll help you learn the ropes. If you're someone who enjoys helping others and is keen to build skills in a fast-moving business, this could be the role for you. All you need is a positive attitude, good attention to detail, and the confidence to chat with people - we’ll teach you the rest!
Job Responsibility:
Processing customer orders via email, phone or online chat
Use company systems (e.g. Sage200) to enter and manage orders
Ensuring orders are processed accurately and with a high level of attention to detail
Supporting delivery timelines by managing customer expectations
Ensuring all orders are processed within the service level agreements
Look for chances to recommend extra products or services
Help new clients get set up on our systems
Coordinating with other departments, such as finance and operations
Support projects for top UK brands like John Lewis, Selfridges, Primark & IKEA
Support clients with questions or problems, working with other teams when needed
Provide friendly, helpful after-sales support
Keep customer details up to date in our systems
Build strong relationships with customers and team members
Share any common issues or useful feedback with the wider team
Requirements:
Good Communicator: Friendly and confident talking to customers and teammates
Customer First: Always ready to help and go the extra mile
Team Player: Works well with others and supports the team
Flexible: Happy to take on different tasks and learn new things
Attention to Detail: Careful, organised, and accurate with your work
What we offer:
23 days annual leave (increases with length of service) plus 8 bank holidays