Sales Support Representative Job at BD (Stuart)

Sales Support Representative

BD

Location:
United States , Stuart

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Sales Support Representative is responsible for customer and/or distributor maintenance and administrative support, sales quotas, and/or order fulfillment and adjustments. Sales Support is a strategic partner with a Patient Focus mindset. This role will obtain the necessary documentation from physicians to substantiate a patient's need for medical supplies for submission to their insurance. In this role, a Sales Support Rep III will be communicating extensively with Doctor’s offices to facilitate DME supplies/prescription fulfillment. A Sales Support Rep III will use his/ her communication skills to convey patient needs regarding DME supplies for urological needs, will drive towards results to complete tasks, and use multiple systems to document and research information. This role will be supporting BD’s Urology and Critical Care (UCC), an established and trusted partner in urinary healthcare, developing complete solutions which optimize the urine drainage process in the Acute Care Hospital setting and Home Care.

Job Responsibility:

Professionally contact physician office staff via phone, fax, and/or e-mail in order to obtain medical documentation
Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
Ability to identify and professionally resolve customer service- related issues
Works in conjunction with Sales Ops to identify and support customer service- related initiatives
Meets or exceeds daily, weekly, and monthly inbound or outbound call goals
Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes
Track daily production and submit daily sales logs to direct supervisor
Ability to work within Special Projects, Progress Notes, and/or Service Tickets Team as business needs may indicate

Requirements:

High School Diploma or General Education Degree (GED)
1-2 years prior Medical Industry experience with call center or customer service
Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools
Ability to write internal and external business correspondence
Ability to effectively present information and respond to questions
Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Reasoning: Ability to solve practical problems and deal with a variety of variables
Ability to interpret a variety of instructions
Advanced analytical reasoning
Computer: Knowledge of Microsoft Office Applications
Ability to utilize or knowledge of call center telecommunications software
Shift requirement: must be able to work on late shift 9:30 AM- 6PM EST 1x a week
all other days, first shift

Additional Information:

Job Posted:
January 15, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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