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Robert Half Logo Robert Half · Sales

Sales Support Representative

United States, Buffalo Employment contract 50000.00 - 60000.00 USD / Year · Job Posted January 12, 2026
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Job Description

Robert Half Permanent Placement is partnering with a great company in Buffalo, NY on their search for a Sales Support Representative to join their thriving business. This is an in-office role with a starting salary of $50K - $60K plus commission structure and includes a full benefits package. The ideal candidate will bring a salesmanship mindset side by side with operational excellence.

Job Responsibility

  • Manage and grow a defined portfolio of institutional customer accounts, building strong, long-term relationships through proactive communication and trusted service
  • Serve as the primary point of contact for assigned customers, handling inquiries, resolving issues, and ensuring a consistently high-quality customer experience
  • Enter and manage inbound customer orders and outbound invoices with a high degree of accuracy through email, phone, fax, and customer portals
  • Proactively conduct outbound outreach to maintain engagement, promote new products, identify changing customer needs, and strengthen account relationships
  • Resolve order discrepancies, returns, and errors efficiently while maintaining customer satisfaction and confidence
  • Develop in-depth knowledge of the company’s product portfolio to confidently recommend solutions tailored to customer needs
  • Navigate and support varying state agency and institutional purchasing structures, requirements, and processes
  • Collaborate with internal teams to ensure timely order fulfillment, accurate documentation, and continuous service improvement

Requirements

  • Account management philosophy – skill to develop and maintain relationships
  • Willingness to learn a new industry with an institutional and local/state/fed client base
  • Happy being part of a small company – approximately 20 employees – with a role that may require occasional overtime during all hands-on deck moments
  • High level attention to detail with a focus on high-impact accounts customer service

What we offer

  • full benefits package
  • commission structure
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