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The Sales Support Representative supports our Account Management and New Business Development representatives. This very customer-centric role requires high accuracy, attention to detail, impeccable verbal and written skills, the ability to resolve customer issues creatively, and the ability to learn/adapt in a fast-paced manufacturing environment.
Job Responsibility:
Accurate order entry and fulfillment
Quote potential customers via phone and email
Effective customer follow-ups and closing deals
Handle issues with in-progress orders creatively and efficiently by coordinating with internal departments
Daily communication with the Account Manager regarding accounts at risk or new trends/opportunities
Act as the primary contact for key accounts and during the Account Manager's absence
Deliver industry-leading service and resolve issues completely in every interaction
Achieve and exceed set key KPIs
Requirements:
Multi-task and learn quickly in a fast-paced manufacturing environment
Exhibit exceptional communication skills both verbal and written
Knowledge of key-use programs including: Microsoft office
Salesforce (preferred)
Adobe InDesign (experience a plus)
SAGE (experience a plus)
Nice to have:
Salesforce (preferred)
Adobe InDesign (experience a plus)
SAGE (experience a plus)
What we offer:
Complimentary Lunches, Popcorn, and Beverages
Paid Time Off and Holiday Pay for Full-Time Employees
Education & Training Reimbursement
Work Performance Recognition Programs
Company-Sponsored Social Events and Recreation Room
Perfect Attendance Reward Program
Employee Referral Incentive
100% Company Paid Life, AD&D, and Long-Term Disability Insurance
401K Enrollment Including Company Match
Comprehensive Medical, Dental and Vision Insurance Plans