Sales Support Representative

• Initiate and manage vendor outreach to encourage participation in programs
• Maintain and prioritize the vendor queue to ensure efficiency and time-sensitive campaign completion
• Serve as a liaison between vendors and clients to resolve payment issues or negotiate terms effectively
• Conduct a high volume of inbound and outbound calls, maintaining a detail oriented and friendly tone
• Overcome objections by proposing alternative payment options and program benefits
• Accurately input vendor and client data into internal databases, ensuring data quality and consistency
• Share enrollment and campaign status updates with clients, sales teams, and project management teams
• Collaborate with cross-functional teams to identify opportunities for additional product or service sales
• Transfer vendor inquiries to appropriate departments for resolution, ensuring seamless communication
• Demonstrate strong multitasking abilities, including navigating customer databases while solving issues and ensuring customer satisfaction
• Perform other job-related tasks as assigned to support overall business needs.

• High School Diploma or GED (minimum required)
• Bachelor’s Degree preferred
• Proficient in Microsoft Office Suite (Excel and Outlook)
• experience with CRM (Verde) tools is a plus
• 1+ years of high-volume call handling
• Experience in sales, telesales, or sales support is strongly preferred
• Strong analytical ability, attention to detail, and time management skills necessary to manage multiple priorities effectively
• Exceptional verbal and written communication skills, phone etiquette, and customer service acumen
• Ability to work well under pressure in a fast-paced, team-oriented environment
• Bilingual skills in Spanish and/or French are highly valued but not required.

Bilingual skills in Spanish and/or French.

• Opportunities for Career Advancement
• Skill Development and Cross-Departmental Growth
• medical, vision, dental, and life and disability insurance
• eligibility to enroll in a 401(k) plan.