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Sales Support & Operations Coordinator

United Kingdom, Macclesfield Employment contract 25000.00 GBP / Year · Job Posted June 30, 2026
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Job Description

The Sales Support & Operations Coordinator plays a pivotal role in supporting the commercial success of the business by providing operational, administrative and customer support across the sales lifecycle. Acting as a central point of coordination our internal teams, the role ensures that processes, systems and customer requirements are managed efficiently, accurately and in line with contractual obligations. This position combines sales administration, data management and operational coordination. The role holder will be responsible for maintaining customer portals and CRM systems, managing job and performance data, producing reports and ensuring that information is accurate, accessible and up to date across multiple platforms. A key aspect of the role is ensuring data integrity and supporting the successful delivery of contractual service levels through proactive monitoring of workflows, performance metrics and customer requirements. The role also provides opportunities to identify process improvements, drive efficiencies and support the ongoing development of internal systems and ways of working. This is an excellent opportunity for an organised, proactive and customer-focused individual looking to further develop their career within sales support, operations, account management or commercial administration.

Job Responsibility

  • Supporting the commercial success of the business by providing operational, administrative and customer support across the sales lifecycle
  • Acting as a central point of coordination for internal teams
  • Maintaining customer portals and CRM systems
  • Managing job and performance data
  • Producing reports
  • Ensuring data integrity
  • Supporting the successful delivery of contractual service levels through proactive monitoring of workflows, performance metrics and customer requirements
  • Identifying process improvements and driving efficiencies
  • Supporting the ongoing development of internal systems and ways of working

Requirements

  • Experience in an administrative, sales support, or customer service role
  • Experience using CRM systems (HubSpot or similar)
  • Strong IT skills, including Microsoft Office and multiple systems
  • Highly organized with the ability to manage priorities and deadlines
  • Strong attention to detail and data accuracy
  • Excellent communication and relationship-building skills
  • Proactive, solution-focused mindset
  • Ability to work independently and as part of a team
  • Experience with customer portals or workflow systems is advantageous
  • Interest in developing within sales support, operations, or account management

Nice to have

Experience with customer portals or workflow systems is advantageous

What we offer

  • 25 days annual leave – plus bank holidays
  • Royal London, Company Pension
  • Group Life Assurance
  • Cycle to Work Scheme
  • Free Eye Tests / Subsidy for Glasses
  • Free Standard Parking
  • Employee Assistance Programme
  • Occupational Health Support
  • Employee Discounts Platform - Mintago

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