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The Sales Support & Operations Coordinator plays a pivotal role in supporting the commercial success of the business by providing operational, administrative and customer support across the sales lifecycle. Acting as a central point of coordination our internal teams, the role ensures that processes, systems and customer requirements are managed efficiently, accurately and in line with contractual obligations. This position combines sales administration, data management and operational coordination. The role holder will be responsible for maintaining customer portals and CRM systems, managing job and performance data, producing reports and ensuring that information is accurate, accessible and up to date across multiple platforms. A key aspect of the role is ensuring data integrity and supporting the successful delivery of contractual service levels through proactive monitoring of workflows, performance metrics and customer requirements. The role also provides opportunities to identify process improvements, drive efficiencies and support the ongoing development of internal systems and ways of working. This is an excellent opportunity for an organised, proactive and customer-focused individual looking to further develop their career within sales support, operations, account management or commercial administration.
Job Responsibility
Supporting commercial success by providing operational, administrative and customer support across the sales lifecycle
Acting as a central point of coordination for internal teams
Maintaining customer portals and CRM systems
Managing job and performance data
Producing reports
Ensuring data integrity and supporting delivery of contractual service levels
Monitoring workflows and performance metrics
Identifying process improvements and driving efficiencies
Requirements
Experience in an administrative, sales support, or customer service role
Experience using CRM systems (HubSpot or similar)
Strong IT skills, including Microsoft Office and multiple systems
Highly organised with the ability to manage priorities and deadlines
Strong attention to detail and data accuracy
Excellent communication and relationship-building skills
Proactive, solution-focused mindset
Ability to work independently and as part of a team
Experience with customer portals or workflow systems is advantageous
Interest in developing within sales support, operations, or account management
Nice to have
Experience with customer portals or workflow systems is advantageous
Interest in developing within sales support, operations, or account management