Sales Support Manager Job at Robert Half (Framingham)

Sales Support Manager

Robert Half

Location:
United States , Framingham

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a Sales Support Manager to lead day-to-day support operations that strengthen retail sales execution and improve service for customers and internal teams in the Framingham, Massachusetts area. This role oversees a small support team, coordinates closely with sales partners, and helps keep pricing, item information, forecasts, and customer-facing materials organized and accurate. The ideal candidate brings leadership experience, strong communication skills, and a background in sales support within consumer products, brokerage, or specialty food environments.

Job Responsibility:

Guide and coach a team of sales support professionals, setting priorities and promoting consistent, high-quality execution
Work closely with the sales organization to align operational support with customer goals, promotional plans, and revenue objectives
Refine and manage core support activities such as deductions, rebate tracking, demand forecasting, item onboarding, and customer portal administration
Assemble customer presentations, coordinate product sample requests, and prepare materials that help the sales team present effectively
Oversee pricing updates, product record changes, and outbound communications to ensure customers receive timely and accurate information
Maintain dependable customer, manufacturer, and product data across business systems to support reporting and daily operations
Balance requests from clients, customers, and internal departments while keeping deadlines on track in a fast-moving business setting
Monitor support workflows and identify opportunities to improve efficiency, accuracy, and responsiveness across the team

Requirements:

5+ years of relevant experience in sales support, sales operations, or a related business support function
1-2 years of experience leading or supervising a small team, including performance oversight and workload coordination
Bachelor's degree preferred, or equivalent practical experience in consumer packaged goods or a similar industry
Background supporting sales teams, brokerage partners, or specialty brands
Strong verbal and written communication skills with the ability to work effectively across multiple departments
Advanced proficiency with Microsoft Office, especially for reporting, analysis, and presentation development
Experience working with CRM platforms, customer portals, and business systems
familiarity with Quickbase is beneficial

Nice to have:

experience in specialty market channels
familiarity with Quickbase

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan
free online training
access to top jobs

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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