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Robert Half Logo Robert Half · Sales

Sales Support Manager

United States, Framingham Employment contract · Job Posted May 04, 2026
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Job Description

We are looking for a Sales Support Manager to lead day-to-day support operations that strengthen retail sales execution and improve service for customers and internal teams in the Framingham, Massachusetts area. This role oversees a small support team, coordinates closely with sales partners, and helps keep pricing, item information, forecasts, and customer-facing materials organized and accurate. The ideal candidate brings leadership experience, strong communication skills, and a background in sales support within consumer products, brokerage, or specialty food environments.

Job Responsibility

  • Guide and coach a team of sales support professionals, setting priorities and promoting consistent, high-quality execution
  • Work closely with the sales organization to align operational support with customer goals, promotional plans, and revenue objectives
  • Refine and manage core support activities such as deductions, rebate tracking, demand forecasting, item onboarding, and customer portal administration
  • Assemble customer presentations, coordinate product sample requests, and prepare materials that help the sales team present effectively
  • Oversee pricing updates, product record changes, and outbound communications to ensure customers receive timely and accurate information
  • Maintain dependable customer, manufacturer, and product data across business systems to support reporting and daily operations
  • Balance requests from clients, customers, and internal departments while keeping deadlines on track in a fast-moving business setting
  • Monitor support workflows and identify opportunities to improve efficiency, accuracy, and responsiveness across the team

Requirements

  • 5+ years of relevant experience in sales support, sales operations, or a related business support function
  • 1-2 years of experience leading or supervising a small team, including performance oversight and workload coordination
  • Bachelor's degree preferred, or equivalent practical experience in consumer packaged goods or a similar industry
  • Background supporting sales teams, brokerage partners, or specialty brands
  • Strong verbal and written communication skills with the ability to work effectively across multiple departments
  • Advanced proficiency with Microsoft Office, especially for reporting, analysis, and presentation development
  • Experience working with CRM platforms, customer portals, and business systems
  • familiarity with Quickbase is beneficial

Nice to have

  • experience in specialty market channels
  • familiarity with Quickbase

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • access to top jobs
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