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Sales Support Lead

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Stafford, Texas

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are in search of a Sales Support Lead to join our dynamic team in the manufacturing industry based in Stafford, Texas. In this role, you will be instrumental in coordinating with various departments and overseeing customer service operations, fostering process enhancement within the department.

Job Responsibility:

  • Supervise and mentor customer service personnel, promoting a customer-centric environment
  • Collaborate with the Sales, Accounting, and Operations teams to ensure seamless business processes
  • Implement strategies to improve the overall customer experience and sales performance
  • Utilize strong communication skills to engage with existing clients, aiming to enhance customer relationships
  • Manage the entire customer order process, ensuring accuracy and efficiency
  • Leverage CRM tools to maintain accurate customer records and monitor customer accounts
  • Utilize Microsoft Excel for KPI Reporting and other relevant tasks
  • Handle billing processes, ensuring accuracy and timeliness
  • Use negotiation skills for pricing discussions, aiming to secure optimal terms for both the customer and the organization

Requirements:

  • Minimum of 3 years of experience in a similar role
  • Proficiency in Microsoft Excel for data management and reporting
  • Proven experience in billing processes and procedures
  • Strong understanding and focus on enhancing customer experience
  • Prior experience in a sales support role, providing comprehensive backing to sales teams
  • Familiarity with KPI reporting, capable of tracking and analyzing key performance indicators
  • Proficient in using CRM software for managing customer relationships and data
  • Ability to negotiate pricing, balancing between company's objectives and customer satisfaction
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 25, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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