Sales Support Lead Coordinator

• Data Entry and Order Management: Work closely with inventory teams to communicate on stock levels, backorders, and product availability
• Handle and submit customer purchase orders to ensure timely preparation for shipment and delivery
• Customer Satisfaction: Monitor and address customer issues and discrepancies, submit form to accounting for processing to address said issues and discrepancies
• Improve customer service experience by gathering feedback and implementing established processes
• Call Management: Handle incoming customer calls promptly and professionally, assisting with inquiries, order placement, and troubleshooting issues
• Initiate outbound calls for follow-up, order confirmation, and issue resolution, ensuring a proactive approach to customer service
• Sales Support: Prepare and send customer quotes in a timely and accurate manner, ensuring all necessary information is provided for decision making
• Collaborate with buyers and inventory teams to research and manage purchase orders, ensuring alignment with customer needs and stock availability
• Research and submit product usage reports as required by customers, maintaining accuracy and timeliness
• Operational Coordination: Serve as a liaison between customer and the warehouse, addressing operational issues, order discrepancies, and logistical concerns
• Track shipments, update customers on order status, and work with trucking partners to ensure timely deliveries

• High school diploma or equivalent required
• bachelor’s degree preferred
• Previous experience in customer service, sales support, or logistics coordination is advantageous
• Strong communication skills, problem-solving abilities, and the ability to multitask and prioritize effectively
• Familiarity with CRM systems, ERP software, and basic office applications (MS Office Suite)
• Experience with order management or warehouse systems is a plus

Experience with order management or warehouse systems is a plus