Sales Support I

• Delivering support services to our national account business unit
• Responding to customer questionnaires
• Maintaining customer profiles
• Advising others on contractual obligations
• Developing processes for compiling and supplying customer requests
• Implementing and maintaining customer profile and contract data in our system
• Setting up pricing in system per customer agreement
• Implementing and maintaining listing of active accounts under each customer agreement
• Assisting branches in understanding their roles and responsibilities in a customer agreement
• Providing timely responses to branch or other management account inquiries and projects
• Creating presentations for customers including implementation, contract kick-off, review meetings, performance data, and additional requested information
• Creating reports for customers including performance data, customized reporting, cost savings data, and additional requested information
• Fielding phone calls and e-mails coming into the department
• Preparing and participating in customer meetings and conference calls (quarterly reviews, proposals, presentations, projects, issue resolution, etc.)
• Preparing professional responses to a customer's questionnaires
• Coordinating with appropriate departments regarding customer requirements, pricing, purchasing agreements and any additional requested information
• Performs other duties as assigned

• Typically requires a bachelor's degree or an equivalent combination
• Strong analytical skills
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Basic Microsoft Office skills primarily utilizing Excel and Power Point
• Solid math skills and reading comprehension skills
• Desire to play an active role in servicing customers
• Positive attitude, high energy level
• Strong organizational and planning skills required for multitasking and project management to meet multiple deadlines
• Some product knowledge preferred
• Ability to gain customer trust
• Ability and confidence to develop original written correspondence

Some product knowledge preferred

• Options for healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation, sick, and holiday pay