Sales Support I

• Delivering support services to our national account business unit
• Responsible for the administrative aspects of sales including responding to customer questionnaires, maintaining customer profiles, and advising others on contractual obligations
• Develops processes for compiling and supplying customer requests
• Implements and maintains customer profile and contract data in our system
• Sets up pricing in system per customer agreement
• Implements and maintains listing of active accounts under each customer agreement
• Assists branches in understanding their roles and responsibilities in a customer agreement
• Provides timely responses to branch or other management account inquiries and projects. Resolves problems as they arise
• Creates presentations for customers including implementation, contract kick-off, review meetings, performance data, and additional requested information
• Creates reports for customers including performance data, customized reporting, cost savings data, and additional requested information
• Fields phone calls and e-mails coming into the department
• Prepares and participates in customer meetings and conference calls (quarterly reviews, proposals, presentations, projects, issue resolution, etc.)
• Prepares professional responses to a customer's questionnaires, coordinates with appropriate departments regarding customer requirements, pricing, purchasing agreements and any additional requested information

• Typically requires a bachelor's degree or an equivalent combination
• Strong analytical skills
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Basic Microsoft Office skills primarily utilizing Excel and Power Point
• Solid math skills and reading comprehension skills
• Desire to play an active role in servicing customers
• Positive attitude, high energy level
• Strong organizational and planning skills required for multitasking and project management to meet multiple deadlines
• Ability to gain customer trust
• Ability and confidence to develop original written correspondence

Some product knowledge preferred

• Options for healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation
• Sick pay
• Holiday pay