Sales Support Executive

• Manage and execute all aspects of Sales Support for the Business Development Managers
• Handle customer enquiries, product queries, and marketing needs
• Provide proactive account management for assigned customers
• Develop relationships with existing customers and identify new business opportunities
• Take proactive account management responsibility for existing client accounts
• Maintain regular communication with customers via email, phone, and virtual meetings
• Manage customer databases and mailing lists using CRM systems
• Plan and attend customer meetings (both in-person and virtual, via zoom)
• Generate and analyse customer sales reports - Excel
• Prepare product presentations and customer sales performance charts for zoom meetings
• Maintain and update product information, including pricing and specifications
• Notify customers of product updates, changes, and discontinued items
• Handle customer enquiries regarding products and services
• Respond to website queries, enquiry forms, and catalogue requests
• Coordinate with the Marketing team to update website images and product visuals
• Maintain and update customer email databases for marketing campaigns
• Support weekly product e-shots with relevant product information
• Plan, prepare, and attend UK and international trade fairs with the team (2 annually)
• Organise travel, accommodation, and shipment of goods for trade fairs
• Assist in proofreading marketing materials, including the catalogue
• Provide cover and support for other colleagues in the Sales Support Team
• Serve as the point of contact for incoming calls and customer inquiries
• Undertake any reasonable duties requested by the Management team that fall within your ability
• Contribute to improving the efficiency and effectiveness of the Sales Support team

• An excellent communicator with an outgoing personality and strong interpersonal skills
• Highly organised, capable of managing multiple tasks and deadlines
• Detail-oriented with exceptional accuracy
• Proficient in administration and confident in presenting information via zoom/TEAMS
• A self-starter who can work independently and within a team
• Resilient and composed, able to stay focused under pressure
• Experienced in sales coordination, with at least two years in a similar role
• Tech-savvy, creative flair with expertise in CRM systems and advanced Microsoft Office (Excel, Word, Outlook, PowerPoint) and Adobe knowledge is desirable

Language skills

Excellent Benefits including free parking, Private Medical Insurance, Generous holiday allowance, social team building events