Sales support executive

• Process the customer's order from the receipt of the order to the shipment (order follow-up)
• Enters customer PO's with high level of accuracy
• Resolves issues on customer PO's with sales team
• Send an acknowledgement of receipt and update customers on order status regularly
• Contributes to the team goal of confirming all customer orders within hours, long orders in under 24 hours
• Handle customer requests for order follow-up: status, tracking numbers, shipping documents, credit card receipts, etc.
• Make sure that the orders are correctly reserved by the system
• Send “open order report” to customers with accurate information and comments as recommended by the sales representative
• Update “past due” accurately on a daily basis
• Understand all customer terms & requirements
• Be proactive in informing Inside sales and/or customers about delivery issues impacting their supply chain
• Accepts overflow work from the Sales director as needed

• Minimum GCE O Level with at least 1 year of admin experience
• Proficient in Microsoft, Excel and other basic IT tools
• Customer Relationships skills
• Communication skills
• Ability to follow up orders
• Ability to anticipate and manage conflict situations
• Read and analyze customer terms and requirements

performance bonus