Sales Support Executive

• Support Business Development Managers (BDMs) in achieving sales goals
• Manage and execute all aspects of Sales Support for the Business Development Managers
• Handle customer enquiries, product queries, and marketing needs
• Provide proactive account management for assigned customers
• Develop relationships with existing customers and identify new business opportunities
• Take proactive account management responsibility for existing client accounts
• Maintain regular communication with customers via email, phone, and virtual meetings
• Manage customer databases and mailing lists using CRM systems
• Plan and attend customer meetings (both in-person and virtual, via zoom)
• Generate and analyse customer sales reports - Excel
• Prepare product presentations and customer sales performance charts for zoom meetings
• Maintain and update product information, including pricing and specifications
• Notify customers of product updates, changes, and discontinued items
• Handle customer enquiries regarding products and services
• Respond to website queries, enquiry forms, and catalogue requests
• Coordinate with the Marketing team to update website images and product visuals
• Maintain and update customer email databases for marketing campaigns
• Support weekly product e-shots with relevant product information
• Plan, prepare, and attend UK and international trade fairs with the team (2 annually)
• Organise travel, accommodation, and shipment of goods for trade fairs
• Assist in proofreading marketing materials, including the catalogue
• Provide cover and support for other colleagues in the Sales Support Team
• Serve as the point of contact for incoming calls and customer inquiries
• Undertake any reasonable duties requested by the Management team that fall within your ability
• Contribute to improving the efficiency and effectiveness of the Sales Support team

• An excellent communicator with an outgoing personality and strong interpersonal skills
• Highly organised, capable of managing multiple tasks and deadlines
• Detail-oriented with exceptional accuracy
• Proficient in administration and confident in presenting information
• A self-starter who can work independently and within a team
• Resilient and composed, able to stay focused under pressure
• Experienced in sales coordination, with at least two years in a similar role
• Tech-savvy, creative flair with expertise in CRM systems and advanced Microsoft Office (Excel, Word, Outlook, PowerPoint) and Adobe knowledge is desirable

Adobe knowledge

• Excellent Benefits including free parking
• Private Medical Insurance
• Generous holiday allowance
• Social team building events