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As a Sales Support Data & Quality Assurance Specialist you’ll be the driving force behind Salesforce Data and Sales Support ticket quality to ensure Sales Support continues to evolve and deliver best in class support to the different Business Sales departments. You will support the Lead Sales Support Manager with the creation and rollout of the Quality Assurance framework, being accountable for the continued improvement of ticket response quality, whilst driving improvements to the data within Salesforce.
Job Responsibility:
Own the Quality Assurance framework
Own the Salesforce data integrity
Be accountable for delivery against KPIs based on established metrics
Identify quality improvement trends and raising these to the Lead Sales Support Manager
Support the Lead Sales Support Manager with Key Strategic deliverable
Requirements:
Knowledge of Salesforce CRM is highly desirable
Knowledge of Quality Assurance frameworks is desirable
Strong analytical skills, with working experience of Excel and PowerPoint
Strong communication skills including experience of supporting and presenting to Leadership Teams
A detailed understanding and demonstrable track record working in enterprise (B2B) enablement and sales processes is desirable
What we offer:
Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
Discounts, vouchers, a pension plan and loads more
Amazing learning tools and top-notch parental leave policies