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Sales Support Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Compton, California

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are offering a temp to hire employment opportunity for a detail-oriented Sales Support Customer Service Representative in Compton, California. As a key player in the manufacturing industry, your role will be centered around improving customer service operations, providing support, and utilizing your analytical skills to enhance service delivery.

Job Responsibility:

  • Enhance customer satisfaction by managing service operations
  • Provide support to customers and resolve their inquiries
  • Use your analytical skills to solve problems and improve processes
  • Interact effectively with customers and internal teams
  • Prioritize and manage multiple tasks simultaneously
  • Utilize ADP - Financial Services and ERP - Enterprise Resource Planning tools to automate and streamline operations
  • Handle billing functions and conduct audits to ensure accuracy
  • Communicate effectively with stakeholders using CRM tools
  • Answer inbound calls and address customer queries promptly
  • Leverage Configure Price Quote (CPQ) and ERP Solutions to improve pricing accuracy and operational efficiency

Requirements:

  • Minimum of 3 years of experience in a Sales Support role or similar
  • Proficiency in ADP - Financial Services
  • Experience with Configure Price Quote (CPQ) software
  • Knowledge of Customer Relationship Management (CRM) tools
  • Familiarity with ERP - Enterprise Resource Planning
  • Experience with ERP Solutions
  • Proficiency in using About Time software
  • Experience in answering inbound calls
  • Knowledge of auditing practices
  • Familiarity with billing functions
  • Excellent communication skills, both written and verbal
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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