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Sales Support Coordinator

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Alfa Laval

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Location:
United Kingdom , Camberley

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Working within the Ocean Division in the UK & Ireland Sales Company, as a Service Sales Support Coordinator you will play a key role in promoting and selling Alfa Laval products and services. You’ll provide essential support for our account managers and customers, ensuring their needs are met with speed, accuracy, and a proactive approach.

Job Responsibility:

  • Follow established sales processes and guidelines to promote and sell Alfa Laval products and services
  • Provide key support for sales teams to enable fast and accurate response times
  • Submit field service price lists/quotes to customers and follow-up
  • Provide reports and data uploads for frame agreements and contract management
  • Support the account manager with quote generation for frame agreements, large quotes and technical (non-complex) quotes
  • Follow-up frame/fleet agreements, ensuring call-off orders, change orders and pricing adjustments are applied correctly
  • Work with the parts sales team to identify upselling opportunities from parts requests and convert these into actionable leads for the account manager
  • Register warranty claims within defined scopes
  • Work proactively and collaboratively within and across teams to optimise sales efficiency
  • Use CRM and other tools consistently and effectively to support the sales process and decision-making
  • Ensure compliance with sanctions and export control requirements
  • Drive excellence and efficiency in terms of own performance, responsiveness and data analysis to improve ways of working and benefit the customer experience

Requirements:

  • Excellent English written and verbal communication
  • A high level of digital competence with Microsoft Office programs and other communication and collaboration tools
  • A passion and drive for data, trends, analysis and digitalisation
  • Commercial or Merchant Marine industry knowledge or experience is an advantage
  • Knowledge of equipment relevant to the marine industry is an advantage

Nice to have:

  • Commercial or Merchant Marine industry knowledge or experience
  • Knowledge of equipment relevant to the marine industry
What we offer:
  • Holiday entitlement of 25 days + Bank holidays
  • Simply Health – Health cash plan available to enter worth over £2500 annually
  • Life Assurance – 4X annual salary when you remain in the pension
  • Training and Career Development potential
  • Cycle to work scheme
  • Tech scheme benefit

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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