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Sales Support Coordinator I

https://www.randstad.com Logo

Randstad

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Location:
Canada , Waterloo

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

17.95 CAD / Hour
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Job Description:

We are seeking a dedicated and detail-oriented member to join our dynamic BSC Application Processing and Support team. In this role, the candidate will be responsible for accurately entering, updating and maintaining data in our systems to ensure data integrity and support our operational needs. This position is ideal for someone who is organized, analytical and eager to develop their skills in data management. The ideal candidate will be based in Waterloo with a minimum in-office presence of three days per week.

Job Responsibility:

  • Utilize the DPS system to efficiently process applications received via email, fax and MFT, ensuring daily service levels are consistently met and error batches are swiftly resolved
  • Ability to process minimum 200 applications per day in review completed in DPS
  • Address and resolve Mismatch and Reject queue items, facilitating follow ups as needed
  • Process all returned safety catch notifications in office
  • Skilled in identifying unclear applications and resolving them by referencing original submissions and ensuring efficient and accurate processing
  • Retrieve CSP applications from the client portal and update excel tracker
  • Manage CSP Incomplete reporting and follow up with lenders
  • Conduct audits of applications and emails when necessary
  • Ability to pull faxes from Rightfax server
  • Assist with managing multiple team inboxes, prioritizing escalations, and ensure adherence to established level agreements
  • Issue indemnification certificates as requested by brokers
  • Answer phone calls and emails servicing our broker requests

Requirements:

  • 1+ years of experience required, reporting experience preferred
  • Bachelors Degree required
  • Strong attention to detail and accuracy
  • Knowledge of data entry and management tools (Microsoft Excel, Word, SharePoint)
  • Exceptional organizational and time-management skills
  • Ability to work independently and as part of a team
  • Excellent communication skills, both written and verbal
  • Willingness to learn and adapt to new tools and technologies
What we offer:
  • Work-Life Balance: Standard full-time hours (7.5 hours daily)
  • Flexible Environment: Hybrid mode
  • Team Culture: Be part of a great team known for its strong sense of community

Additional Information:

Job Posted:
May 11, 2026

Expiration:
July 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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