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The Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support.
Job Responsibility:
Pre-Sales Administration and Transactions Coordination
Coordinates all pre-sales activity for small- and medium-sized customers
Collects complete and correct data upfront
Validates data for accuracy
Keeps systems up-to-date with customer information and legal documents
Manages cases according to regional Case Management guidelines
Oversees quote approval process
Assists with New Customer setup
Handles escalation between Sales Support and other internal groups
Operates in the optimized caseload range
Works on small projects in addition to an everyday role
Customer Engagement
Follows up with customers on required documents and missing information
Ensures Customer PO compliance
Follows up on orders
Assists with customer questions via email or phone