Sales Support Administrator Job at 360 Resourcing Solutions (Reading)

Job Description

At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better. We have an exciting new opportunity as a Sales Support Administrator to join our customer service team. The Sales Support role will involve supporting the Distribution and Customer Services teams across varying projects and initiatives. This role will involve promoting Guardian’s full suite of Individual Protection products to advisers or firms that might not have previously experienced writing business with Guardian predominantly through out-bound calling, while also supporting the Customer Services team with inbound calls and administrative work. You will be based in our Reading office in a hybrid telephony-based role.

Job Responsibility

Event follow-ups: Contact delegates that have attended strategic partner events where Guardian has taken part booking them in to National Account Manager ‘surgeries’ where relevant
Ensure you are aware of the content and themes presented
Reaffirm any relevant messaging, whist ascertaining what additional support might be required
Instigate longer term relationships, driving applications, APE and market share
Planning: Achieve a high volume of outbound calls and business development activity
Ensure all business objectives are achieved and excellent relationships, both internally and externally are maintained
Attend regular sales team meetings to aid internal relationship building and knowledge sharing
Ability to flex between different tasks to support where priorities require
Business development: Work with the Distribution & Marketing Management Team to ensure you are promoting Guardian’s products and proposition accurately and effectively
Support adviser onboarding with post registration outbound calls
Have a great attitude and the ability to build new relationships with external contacts
Ensure that all compliance and KPI requirements are met
Customer Support: Deliver outstanding service and resolve Adviser and Policyholder queries via phone, e-mail, webchat and post at first point of contact wherever possible
Effectively administer company systems, policies and procedures to ensure we maintain accurate Adviser and Policyholder records, in accordance with agreed processes and procedures
Take ownership and accountability for the resolution of Adviser and Policyholder issues and complaints to ensure they are resolved in a timely and effective manner, in accordance with internal procedures and the business’s regulatory obligations

Requirements

Experience of working within a customer facing role either face to face or over the telephone
Experience of working within a financial service regulated environment
Experience of working within a sales environment
GCSE or equivalent min. English and Mathematics
Ability to put the customer at the heart of everything they do
Demonstrate energy, commitment and a positive attitude to achieving results
Ability to manage and prioritise own workload
Ability to work effectively as part of a team, recognising how teams can deliver great results
Demonstrated resilience and experience of dealing with difficult queries
Demonstrated experience of building relationships with internal and external stakeholders

What we offer

Private Medical Insurance with rewards for yourself with discounted rates for your family members
Competitive Company Pension Scheme
Access to several employee discounted schemes including but not limited to: Private dental insurance
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Comprehensive Europe and Worldwide Travel Insurance
Medical Cash Plan
Gym memberships
Access to 24/7 GP service for you and your family
25 days holiday with the option to purchase more

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