Sales Support Administrator, Office Angels

Office Angels

Location:
United Kingdom, Chelmsford

Category:
Sales

Contract Type:
Employment contract

Salary:

26000.00 - 28000.00 GBP / Month

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Job Description:

This role involves supporting the Key Account Managers by managing sales opportunities, preparing quotations, liaising with the procurement team, responding to customer enquiries, and ensuring strong collaboration for efficient service delivery.

Job Responsibility:

Create and manage sales opportunities in support of Key Account Managers
Prepare and send quotations to clients promptly and accurately
Respond to customer enquiries on behalf of Key Account Managers/Senior Key Account Manager
Arrange collections and deliveries
Coordinate with the service team to ensure consistent and timely fulfilment of client requests
Act as the first point of contact for general queries relating to key account clients
Communicate with the engineering team regarding installations and site visits
Manage trial and loan equipment

Requirements:

Create and manage sales opportunities in support of Key Account Managers
Prepare and send quotations to clients promptly and accurately
Generate programming and engineer request tickets where required
Liaise with the procurement team to adjust and confirm order details
Respond to customer enquiries on behalf of Key Account Managers/Senior Key Account Manager, especially when they are off-site or in meetings
Assist with follow-ups and inquiry tickets for key account clients
Arrange collections and deliveries as required
Coordinate with the service team to ensure consistent and timely fulfilment of client requests
Update projected close dates and maintain accurate CRM records
Act as the first point of contact for general queries relating to key account clients
Communicate with the engineering team regarding installations and site visits
Manage trial and loan equipment, maintaining up-to-date records in tracking spreadsheets
Respond to live chat enquiries and provide initial assistance
Answer incoming phone calls and direct customer queries appropriately
Process orders and ensure timely completion through internal systems
Handle online orders, including the creation of company accounts, contacts, opportunities, and quotations
Process Radio Links orders in a timely and accurate manner
Maintain professional relationships with both internal and external stakeholders
Collaborate with colleagues across departments to ensure a cohesive and efficient service experience

What we offer:

Inclusive workplace
Equal opportunities employer

Additional Information:

Job Posted:
November 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Sales Support Administrator