Sales Support Administrator Job at Social Value Portal Ltd (Woking)

Job Description

Sales Support Administrator Full Time; Hybrid (time split between Woking, Surrey office and home) Salary: £28,000 Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple: to help organisations deliver digital services that are intuitive, accessible and built for real-world impact. Our client is committed to providing equal employment opportunities for all. Purpose of the Role The Sales Support Administrator will provide proactive, organised and accurate administrative support to the sales function, keeping the pipeline clean, bids and proposals moving, and customer interactions well-coordinated, freeing the sales team to focus on customers and growth. Sitting at the centre of an ambitious, fast growing AI and digital transformation business, you will work closely with the Managing Director, Bid and Proposal Manager and the Account Management team to coordinate tender submissions, maintain compliance documentation, and ensure our client's sales pipeline runs smoothly. This role makes active use of AI tools and automation to work efficiently, within their quality and information-security standards.

Job Responsibility

Maintain accurate, up-to-date records of leads, opportunities and accounts in the CRM / pipeline tools
Keep opportunity stages, values, contacts and next actions current so reporting is reliable
Carry out regular data hygiene checks and action gaps or duplicates
Produce regular pipeline, activity and performance reports for the sales team and leadership
Daily monitoring of public sector procurement portals and the tender inbox for relevant Frameworks and Invitation to Tender opportunities
Triage opportunities prior to sharing with the team
Download and organise tender documentation, populating documents through the internal AI Agent
Gather, organise and format documentation for Pre-Qualification Questions and tender submissions
Raise, manage and track clarification questions through to resolution
Submit the tender via the relevant portal, meeting all requirements and deadlines
Maintain a library of reusable content (case studies, accreditations and standard responses) and keep framework listings current
Maintain and update their listings on public sector frameworks
Schedule and coordinate sales meetings, demos and follow-ups
Prepare presentations, agendas and follow-up actions
ensure commitments are tracked to completion
Use approved AI tools and automation to streamline routine administration
Help identify and propose tasks suitable for automation or AI-agent support, and work effectively alongside those agents
Handle customer and commercial data responsibly, in line with their information-security and quality standards (ISO 27001, 9001 and their ISO 42001 commitments) and UK GDPR

Requirements

2+ years of experience in a sales administration, project coordination or bid assistant role
Self-motivated, independent and results orientated
Highly organised with exceptional time-management skills
Excellent attention to detail and documentation accuracy
Diligent, methodical with the ability to adapt to changing priorities
Excellent written and verbal communication skills
Proficiency in CRM systems and Microsoft Office Suite or Google Workspace