Sales Support Administrator, Office Angels

Office Angels

Location:
United Kingdom, Chelmsford

Category:
Sales

Contract Type:
Employment contract

Salary:

26000.00 - 28000.00 GBP / Month

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Job Description:

Office Angels is actively hiring for a Sales Support Administrator. Responsibilities include sales administration, responding to inquiries, processing orders, and collaborating across departments to ensure excellent client support. This is a full-time onsite role located in Chelmsford, Essex, with a competitive annual salary of £26,000-£28,000.

Job Responsibility:

Create and manage sales opportunities in support of Key Account Managers (KAMs)
Prepare and send quotations to clients promptly and accurately
Generate programming and engineer request tickets where required
Liaise with the procurement team to adjust and confirm order details
Respond to customer enquiries on behalf of KAMs/Senior KAM, especially when they are off-site or in meetings
Assist with follow-ups and inquiry tickets for key account clients
Arrange collections and deliveries as required
Coordinate with the service team to ensure consistent and timely fulfilment of client requests
Update projected close dates and maintain accurate CRM records
Act as the first point of contact for general queries relating to key account clients
Communicate with the engineering team regarding installations and site visits
Manage trial and loan equipment, maintaining up-to-date records in tracking spreadsheets
Respond to live chat enquiries and provide initial assistance
Answer incoming phone calls and direct customer queries appropriately
Process orders and ensure timely completion through internal systems
Handle online orders, including the creation of company accounts, contacts, opportunities, and quotations
Process Radio Links orders in a timely and accurate manner
Maintain professional relationships with both internal and external stakeholders
Collaborate with colleagues across departments to ensure a cohesive and efficient service experience

Requirements:

Create and manage sales opportunities in support of Key Account Managers (KAMs)
Prepare and send quotations to clients promptly and accurately
Generate programming and engineer request tickets where required
Liaise with the procurement team to adjust and confirm order details
Respond to customer enquiries on behalf of KAMs/Senior KAM, especially when they are off-site or in meetings
Assist with follow-ups and inquiry tickets for key account clients
Arrange collections and deliveries as required
Coordinate with the service team to ensure consistent and timely fulfilment of client requests
Update projected close dates and maintain accurate CRM records
Act as the first point of contact for general queries relating to key account clients
Communicate with the engineering team regarding installations and site visits
Manage trial and loan equipment, maintaining up-to-date records in tracking spreadsheets
Respond to live chat enquiries and provide initial assistance
Answer incoming phone calls and direct customer queries appropriately
Process orders and ensure timely completion through internal systems
Handle online orders, including the creation of company accounts, contacts, opportunities, and quotations
Process Radio Links orders in a timely and accurate manner
Maintain professional relationships with both internal and external stakeholders
Collaborate with colleagues across departments to ensure a cohesive and efficient service experience

Additional Information:

Job Posted:
November 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Sales Support Administrator