Sales Supervisor

The Supervisor will be the first point of contact for team in the Holiday Booking Shop during their working day ensuring standards are upheld and sales excellence is delivered consistently. Reporting to the Manager, the Supervisor will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure that we are optimising team placement for Sales with the use of the Pop-Up Stand and Flyer distribution. The Supervisor will play a key role in the delivery of Conference and Events operations, supporting events from initial planning through to execution. This includes collaborating across departments to ensure a seamless, resort-wide approach that meets and exceeds client expectations. In addition, the Supervisor will act as the deputy within the Holiday Booking Shop, providing support to the Manager and assuming responsibility during periods of leave or rest days to ensure continuity of operations and service standards. This department operates seven days a week, primarily covering standard shifts from 9:00 am to 5:00 pm within a broader 8:45 am to 8:00 pm daily window. While these hours represent typical routine, team schedules may temporarily shift during major conference events. On these rare occasions, hours can scale to include early 6:00 am starts or late midnight finishes to ensure full event coverage.