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Sales Supervisor

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Parsippany

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced and driven Sales Supervisor to lead and inspire a team of call center representatives in Parsippany, New Jersey. This role requires a strong leader who can oversee daily operations, improve team performance, and ensure exceptional customer experiences. If you thrive in a fast-paced environment and have a passion for customer service excellence, this position is an excellent fit for you.

Job Responsibility:

  • Supervise and motivate a team of call center representatives, fostering a positive work environment and high team morale
  • Establish clear performance goals and provide ongoing coaching and feedback to team members
  • Monitor and analyze key performance metrics to identify areas for improvement and optimize team productivity
  • Ensure adherence to call center policies and procedures while promoting best practices
  • Address escalated customer concerns and deliver effective solutions to maintain satisfaction
  • Collaborate with the training department to design and implement comprehensive training programs for new and existing staff
  • Drive sales growth and improve customer retention by equipping representatives with the necessary tools and knowledge
  • Conduct regular performance evaluations and develop individualized growth plans for team members
  • Prepare and present detailed reports on call center performance to senior management
  • Work cross-functionally with departments such as marketing, operations, and IT to ensure seamless coordination of call center activities

Requirements:

  • MUST have experience supervising sales reps, specifically in a call center environment
  • Exceptional communication and interpersonal skills, with the ability to interact effectively across all levels
  • Proven experience in call center operations, including sales techniques and customer service best practices
  • Demonstrated leadership and management abilities to effectively supervise and guide a team
  • Strong problem-solving and negotiation skills to address challenges and deliver impactful solutions
  • Proficiency in computer applications, including Microsoft Office Suite
  • Excellent organizational skills and keen attention to detail
  • Analytical mindset with the ability to make data-driven decisions
  • High school diploma or higher education, with 3+ years of experience in a call center environment
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
April 02, 2026

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