Sales Supervisor

• Sell refurbished washing machines, dryers, fridges, freezers, and electric cookers specifically to trade customers
• Build and maintain strong relationships with traders
• Understand customer requirements and match them with suitable stock, communicate availability, bulk deals, and pricing clearly and professionally
• Ensure all items are graded, priced, and ready for trade customer collection
• Lead and support the sales team in bringing new customers into the business
• Manage customer enquiries and returns process diligently and professionally both in person and over the phone
• Manage and update the daily sales diary to ensure a smooth flow of customer arrivals and collections
• Coordinate with the reuse production and QA teams to make sure stock is prepared in advance
• Quickly adjust schedules when workloads change or urgent collections are required
• Maintain a well organised collection process for all customers
• Support the Reuse Production & Sales Manager and sales team with day to day tasks and customer demand
• Assist in solving customer issues, escalating where needed, whilst also being vigilant to preferential treatment
• Help the team meet sales targets and deliver excellent service
• Ensure that all departments communicate effectively to maintain workflow
• Act as a point of contact when dealing with escalations or urgent issues

• Minimum 3 years’ Sales Experience with at least 2 years at Supervisory level
• Experience in sales and coordinating operations
• Confidence in selling refurbished white goods and dealing with trade customers
• Strong organisational skills with experience managing busy diaries or schedules
• Ability to work flexibly between 06:00 - 16:00 depending on operational needs
• Comfortable working in a fast paced recycling / warehouse environment
• Excellent organisational and time management skills
• Able to stay calm and effective in a fast paced environment
• Strong communication skills across customers, drivers, production teams, and management

Level 3 ILM level education (or equivalent, could be through apprenticeship or other pathway)

• 25 days holiday
• Pension: Contribute 5% of your annual salary and we'll do the same
• Be a VIP at the AO Arena
• discounted gym membership
• Help @ Hand scheme giving access to virtual GP's, Mental Health support and much more
• exclusive discounts across our product range
• Enhanced Maternity, Paternity and Adoption leave
• 2 fully paid days a year to donate your time to any charity of your choice
• Free Food Thursday - Last Thursday of every month, lunch is on us