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Sales Supervisor

whsmithplc.co.uk Logo

WHSmith Group

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Location:
Singapore , Singapore

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Category:
Sales

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Contract Type:
Not provided

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Salary:

2900.00 - 3000.00 SGD / Month
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Job Description:

At our Travel Stores, you will help our customer before or after their trip, by assisting them with queries, advice and great service. You will ensure that your team keeps our stores looking there best, replenishing stock, handling deliveries, and creatively merchandising new displays, all whilst remaining a friendly face within the store. Thanks to your great service, wherever our customers are going, you can be sure they will always remember WHSmith.

Job Responsibility:

  • Supervise and support retail staff in their day-to-day duties
  • Lead by example on the sales floor, ensuring excellent customer service and engagement
  • Assist in training and onboarding of new staff
  • Monitor shift schedules, breaks, and staff deployment to maintain efficiency
  • Ensure consistent delivery of excellent customer service
  • Handle customer feedback, queries, or complaints promptly and professionally
  • Support the Store Manager in achieving daily and monthly sales targets
  • Promote upselling and cross-selling initiatives among team members
  • Ensure visual merchandising and product displays meet brand and promotional guidelines
  • Maintain cleanliness and organisation of the store, including stockrooms and POS areas
  • Monitor store safety, hygiene, and adherence to airport and company security protocols
  • Assist in receiving, unpacking, and organizing deliveries
  • Conduct stock counts and help minimize stock loss through proper control procedures
  • Monitor stock levels and coordinate with the Store Manager for timely replenishment
  • Perform POS transactions, refunds, and end-of-day cash reconciliation
  • Ensure accurate daily reporting and assist in sales audits when required

Requirements:

  • Proven experience in retail, with at least 1–2 years in a supervisory or team lead role
  • Strong leadership and interpersonal skills
  • Customer-focused mindset with excellent communication skills
  • Ability to work in a fast-paced environment, including weekends and public holidays (based on airport shift rotations)
  • Basic knowledge of inventory systems and POS operations
  • Physically fit to manage stock and assist with store setup or replenishment
  • Able to work rotating shifts (including early morning and night shifts if necessary)
  • Singapore residency (Required)
  • Valid security checks must be completed
What we offer:
  • Dental insurance
  • Employee discount
  • Health insurance
  • 13th month salary
  • Overtime pay
  • Performance bonus
  • Transport provided for odd hours

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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