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As a Sales Supervisor at our Builders Merchants branch, you will be responsible for leading the sales team on the trade counter and the Internal Sales team to build and maintain strong customer relationships through proactive sales strategies and regular contact and ensuring exceptional customer service. You will play a key role in achieving sales targets, supervising daily operations, and supporting the Branch Manager in growing our customer base
Job Responsibility:
Work effectively as part of a team promoting the South West Build’s vision, values and aspirations at all times
Support the branch manager in delivering the branch action plan that ensures all sales targets are achieved, including delivered, collected and direct sales
Drive all company and group sales initiatives to ensure maximum exposure and maximum profit from all opportunities
Constantly focus on the development and maintenance of excellent working relationships with existing and new customers to seek additional business opportunities and ensure ongoing continuity of business
Take overall responsibility for the counter and internal sales teams and provide clear direction and support for your team
Drive sales using appropriate selling techniques. E.g. Effective quotation follow up, proactive promotional selling, effective telephone marketing
Use the Power BI system to review daily reports and measure performance / output
Use own ledgers and ledgers of your team as a working document to ensure all customers are contacted / visited on a regular basis to understand their needs and all individual sales targets within the team are met
Ensure all enquiries and quotations are priced quickly and efficiently to gain orders at maximum margin for the company. All enquiries should be returned within 3 days
Ensure use of directs where possible to relieve impact on branch
Prospect for new business in order to achieve customer base growth, in line with targets set
Consistently review low spend / dormant accounts to ensure we win back sales where possible
Requirements:
Good product knowledge – product champion
Strategic thinking and short-term planning
People Management skills
Great customer service skills
Selling skills
Full understanding of pricing
Analytical skills
Market Intelligence
Good listening and communication skills
Planning and Organisational skills
Ability to work unsupervised and drive own diary
New business focussed – recognise and chase opportunities
Entrepreneurial spirit
Estimating skills
Supplier relationships
Margin Management
What we offer:
Competitive salary
Pension scheme and paid holidays
Supportive team and positive work environment
Career development and training
Staff discount on building materials
Employee assistance program
Perks Membership (Discounts available in a variety of retailers)