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Sales Supervisor

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Marc Jacobs

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Location:
United States , Burlington

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Category:
Sales

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Contract Type:
Not provided

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Salary:

17.00 - 18.50 USD / Hour
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Job Description:

The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.

Job Responsibility:

  • Consistently achieve or exceed individual & store sales and other commercial KPIs
  • Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
  • Ensure the store is always guest ready
  • Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
  • Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience
  • Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
  • Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
  • Foster a culture of collaboration and open communication with colleagues and management
  • Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
  • Open and close the store according to Marc Jacobs procedure
  • Ensure both the sales floor and stockroom are well-organized
  • Adhere to all company policies and procedures

Requirements:

  • 3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
  • Prior leadership experience strongly preferred
  • Experience in generating sales, building, and developing client relationships
  • Demonstrated verbal and written communication skills
  • Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
  • Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
  • Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
  • Excellent organizational, follow-up, and time management skills
  • Passion for the Marc Jacobs brand and product offering
  • Computer skills including operating a POS and navigating Microsoft Office suite
  • Must have flexibility to work a retail schedule including evenings, weekends and holidays
What we offer:
  • Paid holidays
  • Vacation time
  • Sick and personal time
  • Medical, dental and vision insurance
  • 401k matching
  • Discounts on travel, entertainment, and more through PerkSpot
  • Discounts on MJ products
  • Access to discounts on other LVMH brands

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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