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You'll build the operational foundation that scales Gamma's go-to-market efforts from PLG success to enterprise sales. This means establishing systems, processes, and infrastructure that bridge self-serve users and enterprise buyers while leveraging AI extensively to build operations that work at PLG scale with enterprise precision. You'll own HubSpot architecture, deal operations, revenue reporting, and the GTM tech stack, ensuring our sales and customer success teams have everything they need to succeed. As Sales Strategy and Operations Manager, you'll implement AI-powered workflows using platforms like Clay, n8n, and HubSpot AI to eliminate manual tasks, establish revenue forecasting that gives leadership visibility into pipeline health, and create scalable processes for lead routing, security questionnaires, and enterprise onboarding. You'll partner closely with Product, Finance, and Engineering while driving operational cadences that keep the team aligned and accountable.
Job Responsibility:
Build and manage CRM infrastructure from the ground up, owning lead stages, qualification criteria, pipeline reporting, and automated workflows
Implement AI-powered workflows and automation using platforms like Clay, n8n, and HubSpot AI to eliminate manual tasks
Own end-to-end deal operations including contract generation, invoicing workflows, payment tracking, and clean handoffs between sales and customer success
Establish revenue reporting and forecasting that gives leadership visibility into pipeline health, conversion metrics, and business performance
Administer and optimize our GTM tech stack, evaluating and piloting emerging AI tools through continuous experimentation
Drive operational cadences supporting weekly pipeline reviews, monthly business reviews, and quarterly planning
Requirements:
6-8+ years in Revenue Operations, Sales Operations, or GTM Operations at a B2B SaaS company with proven ability to build systems from scratch
Expert-level HubSpot and Salesforce proficiency with experience building instances, designing complex workflows, and leveraging the platform for PLG and sales-led motions
Strong technical foundation with SQL proficiency, comfort with APIs and system integrations, and experience implementing AI-powered tools to automate operations
Experience bridging PLG and sales-led models with understanding of both self-serve metrics and traditional B2B pipeline management
Project management excellence with ability to juggle multiple priorities, manage cross-functional stakeholders, and ship projects on time
Business acumen and analytical rigor with ability to turn messy data into clear insights and communicate recommendations effectively
Bias toward action and pragmatism with judgment on when to build perfect solutions vs. when 80% is good enough
Humble, collaborative approach with ability to build trust across teams and genuine eagerness to help others succeed
Nice to have:
Early-stage startup experience building operations infrastructure from the ground up
Experience migrating from Hubspot to Salesforce or Salesforce to Hubspot