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Location: Heathrow Airport, London T2 Contract: Full-time (40 hours per week) For over three centuries, Fortnum & Mason has been home to extraordinary food, exceptional service, and unforgettable experiences. Our people are at the heart of everything we do, and we are proud to deliver moments of joy to customers from around the world every day. As we continue to grow our presence at Heathrow Airport, we are looking for warm, enthusiastic, and customer-focused individuals to join our team in Terminal 2 in this exciting and fast-paced international environment.
Job Responsibility
Deliver outstanding, personalised service that reflects the Fortnum & Mason brand
Share product knowledge confidently, supporting customers with recommendations and queries
Maintain beautifully presented sales areas with strong attention to detail
Receive, unpack, and organise deliveries efficiently in line with operational needs
Support stock control, replenishment, rotation, and ticketing
Ensure product availability while maintaining impeccable standards
Assist with visual merchandising in line with brand guidelines
Process transactions accurately using the till system
Work collaboratively with your team to create a warm, welcoming environment
Ensure all activities comply with health & safety and food safety requirements
Requirements
Passion for delivering exceptional customer service
Interest in luxury retail, fine food, and premium products
Adaptable and proactive, with the ability to thrive in a fast-paced airport setting
Comfortable working both on the shop floor and in the stockroom
Strong communication skills and attention to detail
Reliable, punctual, and a committed team player
Flexibility to work early mornings, evenings, weekends, and public holidays
Previous retail experience is preferred
What we offer
Competitive hourly rate + paid overtime
Up to 40% store and restaurant discounts
28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
Matched pension scheme and excellent career development opportunities
Annual staff party and incredible gifts after 5 years