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Sales & Stock Associate

United Kingdom, London · Job Posted June 16, 2026
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Job Description

Location: Heathrow Airport, London T2 Contract: Full-time (40 hours per week) For over three centuries, Fortnum & Mason has been home to extraordinary food, exceptional service, and unforgettable experiences. Our people are at the heart of everything we do, and we are proud to deliver moments of joy to customers from around the world every day. As we continue to grow our presence at Heathrow Airport, we are looking for warm, enthusiastic, and customer-focused individuals to join our team in Terminal 2 in this exciting and fast-paced international environment.

Job Responsibility

  • Deliver outstanding, personalised service that reflects the Fortnum & Mason brand
  • Share product knowledge confidently, supporting customers with recommendations and queries
  • Maintain beautifully presented sales areas with strong attention to detail
  • Receive, unpack, and organise deliveries efficiently in line with operational needs
  • Support stock control, replenishment, rotation, and ticketing
  • Ensure product availability while maintaining impeccable standards
  • Assist with visual merchandising in line with brand guidelines
  • Process transactions accurately using the till system
  • Work collaboratively with your team to create a warm, welcoming environment
  • Ensure all activities comply with health & safety and food safety requirements

Requirements

  • Passion for delivering exceptional customer service
  • Interest in luxury retail, fine food, and premium products
  • Adaptable and proactive, with the ability to thrive in a fast-paced airport setting
  • Comfortable working both on the shop floor and in the stockroom
  • Strong communication skills and attention to detail
  • Reliable, punctual, and a committed team player
  • Flexibility to work early mornings, evenings, weekends, and public holidays
  • Previous retail experience is preferred

What we offer

  • Competitive hourly rate + paid overtime
  • Up to 40% store and restaurant discounts
  • 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
  • Matched pension scheme and excellent career development opportunities
  • Annual staff party and incredible gifts after 5 years

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