Sales Specialist Job at Atria Senior Living (Phoenix)

Job Description

The Sales Specialist is responsible for leasing units at their assigned community while acting as the Community’s Sales Director/Community Sales Manager. This individual travels throughout the Division and works in conjunction with the Executive Director/General Manager and Regional Vice President to drive sales. The Sales Specialist plays a key piece in the strategic importance of the Company’s success.

Job Responsibility

Grow revenue and manage all aspects of sales in the community through designated sales activities
Act as the Community Sales Director/Community Sales Manager, leasing units at assigned community(s)
Conduct sales activities that meet or exceed Company standards
Make sales calls to potential residents, referral sources, and other resources
Respond to telephone inquiries, remotely and in real-time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties
Accurately track move-ins, move-outs, and quantity vs. quality of referral activity, determining appropriate follow-up actions
Accurately maintain the Organizational and Contact libraries in the community’s CRM database
Assist in maintaining and maximizing referral and lead generation service relationships like A Place for Mom and Caring.com
Develop and maintain relationships with any and all potential referral sources and conduct ongoing field visits
Qualify prospective residents, effectively matching our services to their needs, thus maximizing move-in potential
Assist the Executive Director/General Manager in ensuring that the community, including all available apartments, model apartments, common areas and grounds are staged, marketable and presentable
May be asked to train and coach new and existing Community Sales Directors/Community Sales Managers and their supporting staff to meet Company policies and sales standards
Assist and participate in conducting core Company sales training events and maximize techniques to grow census/revenue
Provide regional management with necessary paperwork and reports to actively monitor sales efforts
Work with the Executive Director/General Manager to facilitate training and continuous servicing for all community staff that may have occasion to field an inquiry call or conduct a walk-in or scheduled tour
Research and maintain current information on local competition and new services and competitors entering the marketplace
May be asked to work on special assignments with the Contact Center, working remotely or at the Support Center with website leads to create urgency and increase move-ins
Work on special projects as needed and/or assigned
May perform other duties as needed and/or assigned

Requirements

Bachelor’s degree from a four (4) year college or university preferred
Two (2) or more years of related experience and/or training
Must possess strong customer service skills, basic financial knowledge of revenue and profitability, intermediate computer and electronic file management skills, and strong organizational skills, including the ability to follow-up, detail-oriented, and ability to multi-task
Must have the ability to maintain confidentiality
Excellent negotiation and sales skills, as well as strong communication skills. Both written and verbal
Demonstrated ability to maximize a community lead-base by closing sales and outproducing peers
Demonstrated ability to leverage and engage a community Department Director team and line staff to maximize sales
Able to work non-traditional hours as needed
May be required to travel up to 100% of the time on behalf of the Company
Must possess a valid driver’s license
Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle)
Must satisfactorily meet and be in compliance with Company motor vehicle policy standards and Travel Policy
Must successfully complete all Atria specified training programs

What we offer

Competitive Pay
Paid Holidays & PTO
Comprehensive Health Plans
Career Advancement Opportunities
Tuition Reimbursement
Employee Loyalty Rewards Program
Retirement Savings Plan with Employer Match
Rewards & Recognition
Health & Safety

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