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The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. This position will report to the Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
Job Responsibility:
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target
Organize and prioritize the selling floor to support the sales effort and overall customer experience
Ensure all items are stored at all times
Maintain selling floor to meet standards
Provides assistance as needed in inventory preparation
Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files
Partners with management on POS decisions and communicates discrepancies
Maintain cleanliness and organization of workstation at all times
Responsible for complying with all asset protection procedures
Practice appropriate AP techniques and follows all guidelines for key control and merchandise security
Properly prepares for physical inventory and participates in monthly cycle counts
Consistently provide high levels of service to our clients within the Hermès standard of service
Requirements:
2+ years of experience in sales
experience in a luxury environment preferred
Strong relationship development and impeccable communication skills
Even-tempered with ability to continuously multi-task
Self-starter and able to work independently while balancing collaboration with a team
Strong organizational skills
Open availability to accommodate needs of the business
Ability to lift between 0-25 lbs. without assistance