Sales Specialist Job at Dewolfe Place (Indianapolis)

Job Description

The sales specialist will support the regional director of sales, regional director of operations, and community executive directors by working with various Arvum communities in their efforts to achieve greater community occupancy and sales goals. The goal of this position is to support a community during an SLC vacancy and/or work with a community that has occupancy and census challenges to increase occupancy. This position will travel to Arvum Senior Living communities, as assigned, and work as needed. Assignments will vary in length and may be changed without notice.

Job Responsibility

Responsible for census development through working support at the community level
Meets monthly sales productivity and move in expectations
Manage lead database through accurate data entry, report utilization, periodic database clean up, etc
Review key reports and trends and analyze to develop strategies
Understands key services and amenities along with levels of care/programs provided at the community
Complete daily internal sales activities by effectively converting inquiry calls to appointments, conducting quality tours with prospects and families
Contact prospects and families via phone, email, mail
Distribute approved written marketing communication including notes, newsletters, promotional flyers, invitations and brochures as part of the sales process
Provide accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM and community team in a timely basis for lease preparations
Ensure the community property and team members provide an outstanding first impression for prospects
Responds to walk in tours and phone inquiries immediately
Attends daily stand up and informs community team of daily appointments, events, and advertising
Completes a daily sales report with inquiry triage information and distributes to community team
Provide weekly and monthly data and forecast as requested by ED, Regional team or home office
Conduct tours, luncheons or other strategies with prospective clients and prospective client groups
Conducts visits with prospects in their homes, hospitals or other healthcare facilities
Follow-up with inquiry calls and work sales activities and process for entire length of buying cycle
Documentation of weekly inventory of room availability and room readiness inventory
Assist with the processing of all required information necessary to complete a successful move-in
Coordinate with all departments to prepare for the new resident’s arrival
Coordinate with the other staff to ensure that apartments are prepared for new resident move-in and that model apartment(s) are available and ready to show
Coordinate with other team members’ special luncheons/tours, special events and promotions for community contact groups as appropriate
Evaluate and understand the competition and incorporate knowledge of competitor into sales strategy as it relates to pricing and selling value
Maintain the confidentiality of resident information
Encourage teamwork through cooperative interaction with co-workers and other departments
Support a positive and professional image through actions and dress
Responsible for completing pre-move in paperwork, coordinates with Department Heads to assure regulatory compliance
Other duties as assigned by Supervisor

Requirements

Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing or related field
At least three years’ experience in multi-community/regional sales manager role with supervisory experience
Three years minimum sales experience in senior living
Must be able to travel frequently

What we offer

medical
dental
vision
life and disability insurances
paid time off
paid holidays
401(k) plan with company match
Employee Assistance Program
accident insurance policies

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Sales Specialist

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