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The Sales Specialist is an Inbound contact center representative responsible for maximizing sales at the highest dollar value possible within the limits of ethics, call type, call volume and customer rapport.
Job Responsibility:
Answer incoming customer calls
Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs
Meet or exceed the individual selling performance goals and expectations that include but are not limited to calls per hour, conversion rate, average order, up-sell hit-rate, average up-sell revenue and total sales
Explain to customers how, when and where products would best be suited
Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc)
Proactively recommends product (by name) based on the discovery of customer’s needs
Adhere to objectives established for call quality
Adhere to the standards set for attendance and schedule adherence
Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time
Bring important information to a supervisor or leads attention
Stay up to date on products, product information, and training opportunities
Requirements:
High School Diploma/GED or equivalent
1-3 months of customer service or sales experience and/or training
Basic computer skills and the ability to learn new software
Nice to have:
Excellent verbal communication skills
Meticulous data entry skills
Customer Service skills
Time management skills
Sales and upselling skills
Ability to learn and understand outdoor power equipment and its applications
Ability to safeguard confidential customer information
What we offer:
medical
dental
vision plans
life
long-term disability
flexible spending and health savings accounts
accrued paid time off
8 paid Holidays
401(k) retirement benefits
variable compensation including short term and long-term incentives