Sales & Services Associate

• Serve guests from around the world
• Create an effortless experience
• Answer questions about property facilities, services, and room accommodations
• Handle incoming contacts for a variety of Marriott brands
• Assist customers with their booking needs or questions through preferred channels including voice, email, and chat
• Process reservation requests
• Support basic loyalty and customer care requests
• Identify guest reservation needs and follow sales techniques to maximize revenue
• Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management
• Provide customer support through assistance and guidance in issue resolution
• Maintain open communication with Marriott properties, related company contacts, and third parties
• Follow all company policies and procedures
• Ensure personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Protect the privacy and security of guests and coworkers
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Listen and respond appropriately to the concerns of other employees
• Comply with quality assurance expectations and standards
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• None license or certification

Opportunity to work from home upon confirmation, subject to performance