Sales & Service Representative

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
• Processes student registrations using effective sales/customer service techniques
• Schedules and manages birthday/pool parties
• Supervises private party staff
• Resolves customer concerns/complaints using a professional approach
• Assists members with purchases of merchandise and vending
• Greets parents and students as they report to the front desk
• Checks in students on the attendance tracking system
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area
• Monitors Snack Shack area and provides guidance to Snack Shack staff
• Checks voicemail and email correspondence and responds in a timely manner
• Updates informational displays with accurate and timely promotions and literature
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager
• Makes customer calls to resolve open account problems
• Prepares twice daily student lesson schedules for use by instructors and management staff
• Enforces safety rules and regulations to prevent accidents
• Administers first aid when necessary
• Fulfills other duties and responsibilities as assigned by the Employer

• Weekend availability required
• 2+ years of customer service and/or front desk/office experience
• Confident using Microsoft Office and scheduling software
• Friendly, outgoing, and enthusiastic about working with kids and families
• Organized and able to multitask in a busy environment
• Experience in sales, childcare, swim schools, camps, or similar is a plus!
• Must pass background checks (provided during training)

Experience in sales, childcare, swim schools, camps, or similar is a plus!

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development
• Paid training
• Opportunities for promotions and growth
• Flexible hours, even just one shift per week (4 hours)
• No late nights, with afternoon shifts ending at 8 pm
• Increased social opportunities for networking and fun