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Sales, Service and Retention Advisor

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Direct Line Group

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Location:
United Kingdom , Leeds

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Category:

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Contract Type:
Not provided

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Salary:

24570.00 GBP / Year

Job Description:

Join our Rescue Breakdown Sales Team and thrive in a dynamic, fast-paced environment. You’ll be the first point of contact for customers, managing everything from initial sales to policy updates, ensuring their journey is smooth, efficient, and hassle-free.

Job Responsibility:

  • Be the first point of contact for customers wanting to take out a new policy or discuss their current cover
  • Handle calls with empathy and professionalism, gathering essential information and providing tailored solutions
  • Setting clear expectations about the cover they will receive
  • Ensuring the appropriate breakdown recovery service is offered

Requirements:

  • Able to thrive in a busy and changing environment & adhere to targets
  • A strong team player with a positive attitude & keen to learn
  • Clear, articulate, and professional telephone manner
  • Ability to ask the right questions to gather all necessary information
  • To be able to assess the situation quickly and determine the appropriate course of action
  • Passionate about providing outstanding customer service
  • Comfortable using computers and online systems, with good IT skills and experience using software such as Microsoft Outlook and Word
  • Open to new ideas and ways of working, with a desire to contribute to improving the customer experience

Nice to have:

  • Experience with phone systems, call queues, and other relevant technologies is beneficial
  • Contact centre experience is beneficial
  • While not essential, having a valid UK driving licence and experience of driving on UK roads would be helpful
What we offer:
  • 9% employer contributed pension
  • Fantastic insurance discounts including 50% off home, motor and pet insurance
  • FREE Green Flag breakdown cover for yourself
  • Additional optional Health and Dental insurance
  • Generous holiday allowance
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • Opportunity to apply to our customer service and data apprenticeship
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Discounts and cashback savings across hundreds of other well-known brands
  • Flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP)
  • Trained mental health first aiders (MHFA)
  • Volunteering opportunities
  • Up to £50 a month to match any contributions you make to your local community

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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