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Sunrun is looking for highly motivated and talented sales professionals to join our rapidly-growing Retention team. With Sunrun’s industry-leading training, success comes to those who are eager to learn and deliver a stunning experience through retaining prospective customers in the sales-pipeline. This is not your typical retention team. We are a performance-based culture that believes that hard work and success should be rewarded with both a strong compensation plan and opportunities for further career growth at Sunrun.
Job Responsibility:
Resolving ARC (At Risk Customer) cases on behalf of the sales team
Handles inbound calls, but primarily an outbound effort with pre-installed customers
Provides an excellent experience for in-process customers by adhering to company call quality standards
Effectively overcomes and handles objections from solar prospects
Resolves concerns and de-escalates customers in a friendly and professional manner
Confidently educates customers regarding Sunrun's solar process
Re-engages with prospects who have become unresponsive
Efficiently manages a pipeline of ARC cases to resolve in a timely manner. Strong ability to mult-task
Willingly engages with their peers in team meetings and through G-chat
Requirements:
High School Diploma or equivalent
Minimum of 1 year of experience in a related field
Retention or Sales experience is preferred
A minimum of six months of experience in a call center environment required
Excellent verbal and written communication skills
Strong work ethic and ambition to succeed
Ability to effectively educate the public about the benefits of solar electricity and Sunrun Solar
Proficient with email, Google suite, and CRM tools (Salesforce preferred)
Ability to work weekends, evenings and some holiday shifts