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Sunrun Logo Sunrun · Sales

Sales Retention Representative

United States, Lehi 15.56 - 20.74 USD / Hour · Job Posted February 20, 2026
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Job Description

Sunrun is looking for highly motivated and talented sales professionals to join our rapidly-growing Retention team. With Sunrun’s industry-leading training, success comes to those who are eager to learn and deliver a stunning experience through retaining prospective customers in the sales-pipeline. This is not your typical retention team. We are a performance-based culture that believes that hard work and success should be rewarded with both a strong compensation plan and opportunities for further career growth at Sunrun.

Job Responsibility

  • Resolving ARC (At Risk Customer) cases on behalf of the sales team
  • Handles inbound calls, but primarily an outbound effort with pre-installed customers
  • Provides an excellent experience for in-process customers by adhering to company call quality standards
  • Effectively overcomes and handles objections from solar prospects
  • Resolves concerns and de-escalates customers in a friendly and professional manner
  • Confidently educates customers regarding Sunrun's solar process
  • Re-engages with prospects who have become unresponsive
  • Efficiently manages a pipeline of ARC cases to resolve in a timely manner. Strong ability to mult-task
  • Willingly engages with their peers in team meetings and through G-chat

Requirements

  • High School Diploma or equivalent
  • Minimum of 1 year of experience in a related field
  • Retention or Sales experience is preferred
  • A minimum of six months of experience in a call center environment required
  • Excellent verbal and written communication skills
  • Strong work ethic and ambition to succeed
  • Ability to effectively educate the public about the benefits of solar electricity and Sunrun Solar
  • Proficient with email, Google suite, and CRM tools (Salesforce preferred)
  • Ability to work weekends, evenings and some holiday shifts
  • Ability to speak bilingual. Spanish is a plus.

Nice to have

  • Retention or Sales experience is preferred
  • Ability to speak bilingual. Spanish is a plus.

What we offer

  • Medical/Dental/Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 401k Plan + Company Match
  • Stock Purchase Plan
  • Paid Vacations/Holidays
  • Paid Baby Bonding Leave
  • Employee Discounts
  • PowerU - 100% Funded Education Programs
  • Employee Donation Matching
  • Volunteer Hour Rewards
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