Sales Quality Officer, HSBC

HSBC

Location:
China, Shanghai

Category:
Insurance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team as Sales Quality Officer at HSBC Life Insurance in Shanghai, China. The role focuses on enforcing sales guidelines, conducting quality assurance, managing reports, cultivating compliance best practices, and delivering excellent customer experiences.

Job Responsibility:

Being responsible for enforcing sales guidelines and sales compliance, monitoring of sales process, and conducting quality control checking
Managing various sales quality reports
Developing, maintaining and executing quality assurance programme/procedures for the frontline sales to ensure the Bank's standards are fully complied with
Cultivating the enforcement of sales compliance fulfilment and sales best practices in the appropriate Global Business Function
Ensuring focused leadership across the business, to ensure delivery of an excellent customer experience
Promoting, fostering and monitoring sales compliance and sales integrity
Providing recommendations to improve and streamline the operation flow of the front sales office and other relevant business units
Where necessary, carrying out team administrative roles
Providing the team management with required management information, in order to inform decision making
Delivering fair outcomes for our customers and ensuring their own conduct maintains the orderly and transparent operation of financial markets

Requirements:

Good exposure in the insurance industry is preferred with strong business acumen
Excellent communication, negotiation and problem solving skills
Excellent analytical and problem solving skills and can proactively drive a project independently
Fluency in Mandarin is mandatory and the basic ability in English is desirable
Must be a team player
Strong Microsoft application knowledge
Ability to build strong working relationships with stakeholders and engage the senior management to discuss key risks/mitigations, business impact, recommendations and next steps

What we offer:

Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 21, 2025

Expiration:
October 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Sales Quality Officer

HSBC

Location:China, Shanghai

Category:Insurance

Contract Type:Employment contract